Frequently Asked Questions
Do you offer discounts on large volume orders?
If you would like to receive a quote for a large volume order, please call us @ 1-800-872-1951 or 248-298-0530. You can also use the contact us form and include the products description, quantity of order and location to which the order will be shipped. One of our Sales Staff team members will contact you the next business day.
How long does it take to receive an order?
If you are located in the Metro Detroit area we deliver our orders via our own private driver.
It can take 1-3 business days to receive your order depending on weather or local traffic delays.
If you are outside of the Detroit area than we ship your orders via Fed Ex Ground depending on the state or area you are located can take 1-4 business days to receive your shipment. We do offer overnight shipping at an additional charge.
• SHIPPING DESTINATIONS
Currently, we will ship to anywhere in the contiguous United States. We are unable to ship to PO or APO/FPO boxes. If our shipping carrier deems your address inaccessible for delivery, we will make final delivery at the closest shipping terminal. If you are concerned about delivery to your address, please contact us before placing your order.
• ORDERS DAMAGED BY SHIPPING
Extreme care is taken when packing your order, but on rare occasions, errors may take place. When you receive your order, you should always do the following:
While the delivery driver is still there, and before you sign the bill of lading, open,
Un-pack, and carefully inspect your order to check for completeness of order and any damage.
Notate any damages or shortages of your order in detail on the freight bill. If the driver refuses to stay while you check your order, write this on the freight bill near your signature.
Any problems with your shipment must be reported no later than two days after the receipt of your shipment.
How do I get a refund?
Refunds are handled on a case by case basis. If you require a refund please use the contact form on this page to make your request.How do I get a refund?
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What are your hours of operation?
We are open Monday – Friday 9:00 a.m-5:00 p.m Eastern Standard Time We are closed on the weekends Saturday & Sunday and on Major US Holidays.How do I modify an order?
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The tracking number for your order will be emailed to you once the order has been shipped. Orders will ship usually within 24 hours after the order is placed, unless ordered on a weekend or holiday, which in that case the order will ship next business day.
Is your personal information secure?
Yes. Your information is absolutely secure. We use secure communications which encrypts all of your information for your security.
What are the accepted forms of payments?
We accept most major Credit Cards (Visa, Master card, American Express & Discover)